Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Finance
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There is a cost for providing water service to maintain the water lines to every customer even though water is not used.Finance
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The owners of the property are responsible for the utility bills.Finance
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Go to the Water/Sewer Billing Page for a full list of ways to pay!Finance
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Utility bills, which are billed monthly, are due on the 20th of each month, unless the 20th falls on a holiday or weekend. If the 20th falls on a holiday or weekend, the due date is the next business day. Business days 8:30 to 5 pm Monday through Friday.Finance
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MasterCard, VISA, American Express and DiscoverFinance
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Please notify the Utility Billing Department at 815-462-6440 at least 5 days prior to closing on the sale of your property so a final water meter read can be taken on the day of the close for your final bill. The water bill will continue to stay in your name until a final read can be obtained.Finance
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Homewood Disposal provides garbage service for the Village residents. Visit Homewood Disposals website to sign up.Finance
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You can purchase a deduct meter to help with the sewer chargeFinance
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No, the Village does not give a discount rate; however, you can purchase a deduct meter to help with the sewer portion of your utility billFinance
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No – the meter is read monthly with an actual read.Finance
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No; they were repealed in May 2012Finance
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Yes, you can pay your bill over the phone. Call 855-386-9152.Finance
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Finance
Yes, complete the Automatic Payment Withdrawal Form (PDF).